If a team is going to be successful at working remotely each individual in the team MUST become familiar AND comfortable with all the tools the team will be using to communicate and collaborate.
This may sound basic but you should have a strategy in place to ensure this. Also no one should be left behind. The number of people simply thrown into the deep end with a “sink or swim” mentality from leadership teams is frightening.
You also don’t have to reinvent the wheel. Every single provider normally has a series of online tutorials to get users familiar with the software you will be using.
It should be mandatory for each team member to work through these so they can successfully use the tool.
Take Microsoft Teams for example. Here is their overview tutorial series. If you are using Teams as part of your digital workplace has your team worked through this material?
It should be a non-negotiable.